Background: The rehabilitation programme for disabled children is provided through CBR services by an initiative of the Department of Social Welfare Malaysia. This long-term programme needs commitment and compliance which relates to the quality of services experienced by parents and caregivers.

Objective: The purpose of this study was to explore the experiences of the parents and caregivers of disabled children on the CBR services.

Methods: This qualitative study utilised in-depth interview sessions held from March until May 2015. Fifteen parents and caregivers who had disabled children participating in the CBR programme were selected using purposive sampling method. All recorded conversations were transcribed verbatim and analysed using the principles of qualitative research.

Results: Six major theme emerged from this study, including CBR activity, Facilities, Environment, Communication, Programme impact, and Management impact.

Conclusion: The majority of the parents and caregivers had good experiences with the CBR services.  However, several aspects could be given further attention to improve the CBR quality and sustaining its services for disabled children.