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Tulungagung succeeded in developing a technology-based integrated emergency management system called the Public Safety Center (PSC). This success brought Tulungagung District to receive various awards and became a model for other districts because it was considered successful in implementing integrated emergency management. This innovation is significantly able to reduce mortality and accelerate the response time in an emergency. The PSC is an integrated emergency program which is a collaboration of several agencies namely Hospitals, Puskesmas, Police, Fire Extinguishers, Regional Disaster Management Bodies, Kodim, and Civil Service Police. This paper aims to describe the success of the PSC in Tulungagung Regency as an innovation that has changed the governance of handling emergency conditions experienced by the community.This study uses descriptive qualitative research methods, data collection through interviews, observations, literature reviews, and data from the results of the PSC Monev and related agencies. The results showed that the success of the Tulungagung PSC began with a meeting of three policy streams: problem streams, political streams, conducive policy streams. PSC is one form of public service improvement that arises from the innovation of one of the service provider agencies and has developed into a joint integrated system of several agencies due to conducive collaboration between sectors.

Public Safety Center, Safer City, Collaboration, Emergency Management, Improving Public Service, Innovation