Abstract

Objective: This study is conducted to determine the direct and indirect effect of the period of informational support from nursing in ER to the level of anxiety and satisfaction of patients’ family member.

Method: Cross sectional design was used involving 74 patients’ family members in an ER who were at least 18 years of age, able to speak Bahasa Indonesia, and having a relative admitted to the ER. The respondents were selected through purposive sampling technique. HARS and satisfaction questioners were used to collect information. The data was analyzed using Path analysis.

Results:Study shows that period of informational support has a greater direct (0.599) than indirect effect (0.084) to the family satisfaction. The results also show that informational support has a significant effect to the anxiety score and satisfaction of the family (p<0.05).

Conclusion:Period of informational support has an effect to the anxiety and satisfaction of the patient’s family in the ER.

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